Enabling Ticket Submission For Students

As a Site Administrator or District Administrator, you have the ability to toggle a setting where students can contact the Roadmaps Customer Support team directly through the Help Center.  In other words, if you prefer students don't interact directly with our support team over email, you can remove this option through your portal.

Once in your portal, navigate to the Manage tab, and click on the Permissions option under Settings in the left navigation panel.  You will see the menu to set up Interim Diagnostic windows, allow students to check off a skill, enable help ticket submission, and enable student accessibility tools.  After making the selection of your choice, make sure to click Save. Leaving the box unchecked will mean that students will be unable to click "Ask a question!" in the Help Center. Checking the box will mean that students will be able to communicate directly with the Roadmaps Customer Support team by clicking "Ask a question!". This box is unchecked by default.